Delivery & Returns Policy – Farmique

Last Updated: 12/12/2025

1. Delivery Policy

Estimated Delivery Time

Orders are usually processed within 1–2 business days and delivered within 3–7 working days depending on your location. Delivery timelines may vary due to courier delays, festivals, or unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before completing your order.

Order Tracking

Once your order has been shipped, you will receive a tracking link via email or SMS to monitor the delivery status.

Delivery Attempts

Courier partners will attempt delivery at the provided address. If the delivery fails due to incorrect address or unavailability, additional attempts may be made. If unsuccessful, the order may be returned to us.

Delivery Areas

We deliver across India. However, certain remote locations may not be serviceable by our courier partners.

2. Returns & Replacement Policy

Eligibility for Returns

Returns are accepted only under the following conditions:

You received a damaged or leaked product
The product delivered is incorrect or different from what you ordered
The item is expired upon delivery

Note: Due to hygiene and safety reasons, food products cannot be returned once opened or used.

Return Window

Return or replacement requests must be raised within 48 hours of delivery. Requests submitted after this period may not be accepted.

How to Request a Return

To initiate a return or replacement, please contact us at:

Email: info@farmique.com
Phone: +91 9319491569

Please share the following details:

Order ID
Reason for return
Clear photos/video of the issue

Replacement Process

Once approved, we will:

Arrange a pickup for the defective/incorrect product (if required)
Ship a replacement at no extra cost

Refund Policy

A refund will be issued only if a replacement is not available or the order cannot be fulfilled. Refunds will be processed to your original payment method within 5–7 business days after approval.

Non-Returnable Items

The following items are not eligible for return or refund:

Opened or used food products
Items returned without original packaging
Products damaged due to customer mishandling

3. Contact Information

If you have questions regarding Delivery or Returns, feel free to contact us:

Phone: +91 9319491569
Email: info@farmique.com
Address: 193/3, Hari Nagar Highway, NH-08, Gurugram, Haryana – 122001