Last Updated: 01/10/2026
Farmique (“Farmique”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal data when you visit or use our website, place an order, contact us, or otherwise interact with our services.
This Privacy Policy should be read together with our Terms & Conditions, Shipping Policy, and Refund & Return Policy.
1. Who We Are
Farmique Gourmet, having its address at:
H. No. 191/3, Sadar Bazar, Basement, Gurugram, Haryana 122001, India
is responsible for the processing of personal data described in this Privacy Policy, subject to applicable law.
For privacy-related questions, requests, or complaints, you can contact us at:
Email: support@farmiquegourmet.com
Phone: +91 9217357020
2. Personal Data We Collect
Depending on how you interact with Farmique, we may collect the following categories of personal data.
A. Information You Provide to Us
This may include:
- Name
- Email address
- Phone number
- Billing address
- Shipping or delivery address
- Order and purchase details
- Information provided when contacting customer support
- Information submitted through contact or enquiry forms
- Account information, where you create an account
- Any other information you voluntarily provide to us
B. Payment Information
Payments may be processed through third-party payment service providers.
Farmique does not ordinarily store complete credit or debit card details on its own systems. Payment information may be collected and processed directly by the relevant payment service provider in accordance with its own privacy policy and security practices.
C. Information Collected Automatically
When you visit our website, certain information may be collected automatically, depending on the technologies and services enabled on the website. This may include:
- IP address
- Browser type
- Device type and operating system
- Approximate location derived from technical information
- Pages visited
- Referring pages or sources
- Website interactions
- Cookies and similar technologies
- Website performance and usage information
3. How We Use Personal Data
We may process personal data for purposes including:
- Processing, confirming, fulfilling, and delivering orders
- Processing payments through payment service providers
- Providing customer support
- Communicating about orders, deliveries, refunds, replacements, and other transactions
- Responding to enquiries and requests
- Managing customer accounts, where applicable
- Maintaining and improving our website and services
- Understanding website usage and performance
- Detecting, preventing, and investigating fraud, abuse, unauthorised activity, and security incidents
- Complying with applicable legal, regulatory, tax, accounting, and record-keeping requirements
- Protecting our rights, property, users, and business
- Sending promotional or marketing communications where permitted by applicable law and where the required consent or other lawful basis has been obtained
We will use personal data for specified and legitimate purposes and in accordance with applicable law.
4. Order and Transaction Communications
When you place an order with Farmique, we may use your contact information to send communications necessary to complete and service that transaction.
These may include:
- Order confirmations
- Payment confirmations
- Shipping and delivery updates
- Order-related notifications
- Refund or replacement updates
- Customer service communications
These communications are necessary for providing the service you have requested and are different from promotional marketing communications.
5. Marketing Communications
Where required by applicable law, we will obtain the appropriate consent before sending promotional communications.
You may unsubscribe from promotional emails or other marketing communications by using the unsubscribe mechanism provided in the communication or by contacting us at:
Withdrawing consent for promotional communications will not affect transactional or service-related communications that are necessary to fulfil an order or provide requested services.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Enable essential website functionality
- Remember preferences
- Maintain shopping-cart functionality
- Understand website traffic and performance
- Analyse website usage
- Improve our services and user experience
- Support marketing or advertising activities where applicable
The specific cookies and technologies used may change depending on the services, applications, and integrations enabled on our website.
You may be able to manage or disable certain cookies through your browser or device settings. Disabling certain cookies may affect some website functionality.
7. How We Share Personal Data
We do not sell your personal data.
We may share or permit access to personal data where reasonably necessary to operate our business, provide our services, fulfil orders, or comply with legal obligations.
Depending on the services we use, these recipients may include:
- Payment processors and payment service providers
- Shipping and delivery partners
- Website hosting and technology providers
- E-commerce platform providers
- Customer support and communication providers
- Analytics and website-performance providers
- Marketing and advertising service providers, where applicable and permitted by law
- Professional advisers, auditors, insurers, or service providers
- Government authorities, regulators, law-enforcement agencies, or other parties where required or permitted by law
Where third parties process personal data on our behalf, we seek to use appropriate contractual, technical, and organisational safeguards as required by applicable law.
8. Third-Party Services and Links
Our website may use or link to services operated by third parties.
Third-party services may have their own privacy policies and terms. Farmique is not responsible for the privacy practices of third-party websites or services that it does not operate.
You should review the privacy policies of third-party services before providing information directly to them.
9. Data Security
We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration, disclosure, or destruction.
Depending on the circumstances, these measures may include access controls, secure transmission technologies, authentication controls, and security measures provided by our technology and service providers.
However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.
10. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including:
- Processing and fulfilling orders
- Providing customer support
- Maintaining transaction and business records
- Preventing fraud and abuse
- Resolving disputes
- Enforcing agreements
- Complying with legal, tax, accounting, regulatory, or other applicable obligations
When personal data is no longer required for these purposes, we will delete, anonymise, or otherwise securely dispose of it, subject to applicable legal or regulatory retention requirements.
11. Children's Personal Data
Farmique does not permit a child under 18 years of age to independently place an order or create a customer account.
Under applicable Indian data protection law, a child is an individual who has not completed 18 years of age.
Where Farmique processes personal data relating to a child, we will comply with applicable requirements concerning children's personal data, including obtaining verifiable consent from the child's parent or lawful guardian where required.
Farmique does not knowingly undertake tracking, behavioural monitoring, or targeted advertising directed at children where prohibited by applicable law.
If you believe that a child has provided personal data to Farmique without the required parental or guardian consent, please contact us at support@farmiquegourmet.com.
We will review the matter and take appropriate steps in accordance with applicable law.
12. Your Privacy and Data Protection Rights
Subject to applicable law, you may have rights relating to your personal data, including the right to:
- Request access to personal data held by us
- Request correction or updating of inaccurate or incomplete personal data
- Request deletion or erasure of personal data where permitted by law
- Withdraw consent where processing is based on consent
- Opt out of promotional communications
- Raise a grievance regarding the processing of your personal data
To exercise an applicable right or raise a privacy-related concern, contact:
Email: support@farmiquegourmet.com
Phone: +91 9217357020
We may need to verify your identity before processing certain requests.
We will handle requests and grievances in accordance with applicable law.
13. International Processing
Some of our technology, payment, analytics, hosting, communication, or other service providers may process personal data from locations outside India.
Where applicable, such processing will be carried out subject to the requirements and safeguards prescribed by applicable law.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, legal requirements, or privacy practices.
When we make changes, we will publish the updated version on this page and revise the “Last Updated” date.
Where required by applicable law, we will provide additional notice or obtain consent for material changes.
15. Contact Us
If you have questions, requests, or complaints relating to this Privacy Policy or the processing of your personal data, contact us:
Farmique Gourmet
Address: H. No. 191/3, Sadar Bazar, Basement, Gurugram, Haryana 122001, India
Email: support@farmiquegourmet.com
Phone: +91 9217357020
